3 Must-Do Approaches to “Plugging the Holes” in Your Next Process Change

Jeff Cole
Posted: 10/05/2017
Ever launched a process change only to watch in shock as it sinks faster than a sack full of anvils? Or worse – been the “victim” (aka end user) of a poorly designed change that has you escalating up a scale ranging from confused to hopping mad? Often, it’s simple things not anticipated prior to going live that cause some change failures. Lots of reasons for missing them too - assuming customers all think like you, untested interactions, ………… Fortunately, there are a few simple things we can do to help “waterproof” our process changes so they sail smoothly through the treacherous waters of actual customer usage.
Jeff Cole
Posted: 10/05/2017