PEX Network Awards 2018 Announces Finalists

Our expert judges have shortlisted the finalists...

Posted: 11/08/2017

I’m excited to announce our shortlist of finalists for the PEX Network Awards 2018 as selected by our expert judges. Thank you to everyone who entered!

Winners for each category will be announced at our flagship event in Orlando next year – but for now, here's who's into the final stage...

Best Process Improvement Project Under 90 days

  •          AES Tiete- Emergency Gates Rods Replacement Procedure of AGV
  •          Credit Union Australia- Home Loan Switch Online
  •          Singtel- Project CPU
  •          VMware- Call Abandonment
  •          Yorkshire Building Society- Our mortgage Application Process

Best Business Transformation Project

  •          Citibank Singapore Limited- Citilean @Contact Centre Singapore
  •          Legal Lean Sigma Institute LLC- Legal WorkOut
  •          Optus- Service & Sales the Right Way
  •          Singtel- Project Trampoline
  •          State Street Corporation Global Operations Trader Monitoring
  •          Telus- Bill Credit Reduciton Program

 Best Project Contributing to Customer Excellence

  •          Globe Telecom IncProject Watch
  •          OptusProject Remedy
  •          Pentec Health IncSnap-N-Go/Dilute-N-Go
  •          Singtel-Project Awaken
  •          Yorkshire Building Society-The Lettings Team Process


Best Technology Enabled Process Improvement Project (Inc.Automation)

  •           AES Tiete- Implementation of technological tools benefiting planning, scheduling maintenance areas
  •           Nielsen – Quality Control Tower
  •          State Street Corporation – FX Gross vs Net, Payments and Receipts Lean Improvement
  •          VITAS Healthcare – Patient Experience Improvement with Mobile Technology
  •          VMware- Global Order Management & Fulfilment
  •          VMware-Pipeline Optimization

Best Improvement Programme Deployment (Over 2 Years)

  •           Blue Cross Blue Shield of MichiganSBT Program
  •           BNY Mellon – Client Service Delivery
  •          Sime DarbySime Darby Lean Six Sigma Business Management Strategy
  •          Singtel- Winning in the digital era with Operational Excellence
  •          Sodexo Sodexo’s In-House CI Program

Most Innovative Approach to Driving Culture Change

  •         Optum- World Class Quality at Optum
  •         Singtel-Experience IT Beyond Technology
  •         State Street Corporation- Building a Culture of Innovation and Continuous Improvement
  •         Yorkshire Building Society- Bringing our Customers to Life through our Colleague

Operational Excellence Leader of the Year

  •      3M Service Center EMEA- Rafal Olejniczak
  •      Sime Darby- Azman Shah Mohamed Noor
  •      Singtel- Yew Ker Ling
  •      State Street Corporation- Loren Bishop
  •      VMware- Pradeep Vancheeswaran
  •      WellCare-Jennifer Bryk

 Good luck to all the finalists!

Posted: 11/08/2017


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