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Articles

Keep abreast of the latest change management, business process management, operational excellence, lean, six sigma, risk management and customer experience news and information with our expertly written articles. Each process excellence article is expertly researched and written with the aim of providing industry professionals with actionable insight of the highest quality. 

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September 8, 2017 by Ivan Seselj
Ivan Seselj
One of the top challenges process practitioners face is creating and retaining engagement in process improvement.  Many process improvement leads struggle to get business teams to use and, even better, to suggest improvements to processes.In fact, in research conducted by Promapp, 44% of companies said that few to none of their processes are...
September 8, 2017 by Sudeshna Banerjee
Sudeshna Banerjee
“A good coach will make his players see what they can be rather than what they are!” The same principles apply to leadership coaching as well. We live in a state of constant flux. Our business models are constantly evolving; processes need to constantly adapt to changing customer and employee needs. Traditional business models have disappeared...
September 7, 2017 by Emma Harris
Emma Harris
In 2016, a Gartner research note stated that 80% of organisations conducting business process management (BPM) projects will experience an internal rate of return better than 15%.Of the 20 companies who responded to their survey, 55% had returns in the $100,000 to $500,000 range per BPM project.You may be thinking that 20 companies is not a very...
September 5, 2017 by Jeff Cole
Jeff Cole
Ever been stuck in the situation where you’re lacking that one specific tool you need?    I have too many stories of trying to McGyver my way out of a repair by using butter knives as screwdrivers or trying to overcome the lack of a metric wrench.   Why, I once broke out of a Turkish prison using only some shoelaces and a match...
August 17, 2017 by Ivan Seselj
Ivan Seselj
The Process Bulldog is a lynchpin role at the heart of a healthy process culture . This role is the connection layer of your process governance structure - linking the vision of the leadership team with the creativity of the process owners and participants, the people who are involved in process challenges every day. Every organization needs one.
August 14, 2017 by David Robinson
Roop
Business Transformation Architect Roop Singh gave well-received workshops on business strategy and process excellence at PEX events in Orlando and New Jersey in 2017. PEX Network caught up with him afterwards
Tags: pex
August 14, 2017 by Rupert Hucker
Rupert Hucker
Picture the scene: you’re a senior leader in a large global company, you probably have numerous physical assets all over the world and tens of thousands of bright, ambitious, highly educated and rational employees. This month, Evolve Partners continues to share their view of the Journey to Organizational Change. The second and final installment...
August 3, 2017 by Jeff Cole
Jeff Cole
I’ve written this in the past but it bears repeating -- Magicians annoy me. Seriously. Because I will be up until 4 a.m. trying to reverse-engineer the impossible nonsense they did right before my eyes. And when I finally do figure out what they did, the gimmick or technique is often so obvious in retrospect that I am annoyed yet again.
August 1, 2017 by Rupert Hucker
Rough Guide to Organizational Change - Part 1
Picture the scene: you’re a senior leader in a large global company, you probably have numerous physical assets all over the world and tens of thousands of bright, ambitious, highly educated and rational employees. Evolve Partners would like to introduce you to their concept of the journey to organizational change. This month, the first installment focuses on creating the emotional connection to the journey.
July 27, 2017 by Emma Harris
Emma Harris
All organisations and teams investing a great deal of time and money in their Business Process Management system want to know that will be used by its intended audience. Over many years of working with hundreds of organisations implementing a BPM system, I have identified the 10 key steps to ensure that your BPM system will be used.
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